Orders are dispatched Monday to Friday. Please allow up to 2 business days for your order to be processed and dispatched. Orders placed before 2pm will be processed the same day where possible.
We use Royal Mail Tracked Delivery for all orders, so you can follow your parcel every step of the way.

UK Shipping

We offer free tracked shipping on all UK orders over £60. Orders below £60 are subject to a standard shipping fee at checkout.
Please note that dispatch times do not include weekends or bank holidays, so orders placed on a Friday may be dispatched the following Monday or Tuesday.

International Shipping

We ship internationally using Royal Mail Tracked Delivery. Shipping costs will be calculated at checkout based on your location. Please note that any customs charges, import duties or taxes incurred upon delivery are the responsibility of the customer. We recommend checking your country's import regulations before placing an order, as we are unable to cover or reimburse these fees.

Incorrect Address

Please ensure your delivery address is correct at the time of ordering. Edy London Lashes cannot be held responsible for orders lost or delayed due to an incorrect address being provided at checkout. If you notice an error, contact us as soon as possible at hello@edylondonbeauty.com and we will do our best to help before your order is dispatched.

If you have any questions about your order, get in touch at hello@edylondonbeauty.com.

Our Returns Policy

We want you to love what you ordered. If something isn't right, we're happy to help.

You have 14 days from the date you receive your order to request a return. To be eligible, items must be:

• Unused and in their original condition
• In original, unopened packaging — including any seals, tags, and protective wrapping intact
• Accompanied by proof of purchase (your order confirmation email)

How to start a return Email us at hello@edylondonbeauty.com with your order number and reason for return. We'll respond within 2 business days with return instructions.

Refunds

Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be issued to your original payment method within 14 days of us receiving the item.

Original shipping costs are non-refundable unless the item is faulty or we made an error with your order.

Return postage costs are the customer's responsibility unless the item is faulty or incorrectly sent.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or not as described, please contact us within 30 days of delivery. You are entitled to a full refund, replacement, or repair under the Consumer Rights Act 2015. We will cover return postage costs in these cases.

Non-Returnable Items

For hygiene and safety reasons, we are unable to accept returns on:

• Items where the seal has been broken or removed
• Products that have been used or applied
• Gift cards